January 29, 2012 by yamakashi
Via Scoop.it – Scenario 25 club
This article details a few ways of how to take your client service to the next level and deliver a better experience, starting with the most important aspect: the relationships that you establish with the clients who hire you. Nothing is wrong with “just doing your job.” In many cases, that alone is a tall order. So, while doing what you were hired to do is nothing to be ashamed of, it is also not exceptional — nor will it set you apart. There will always be other agencies or designers that will be able to do the work as well as you can — and there will certainly be someone willing to do it cheaper! The service you provide is how you can truly differentiate yourself. Exceptional client service is about going beyond what is realistically expected of you. It is about surprising, and often delighting, customers, turning them into enthusiastic referral sources and lifelong clients who stick with you not only because you do great work at a fair price, but because the value you bring to them goes far beyond just your products.